Refund policy

Last Updated: [2024.11.1]

Thank you for shopping with MLDCRYSTAL. We strive to ensure that our customers are satisfied with their purchases. Please read our Return and Refund Policy carefully to understand your rights and obligations.

1. General Policy In principle, MLDCRYSTAL does not accept returns or exchanges unless the product is damaged or lost during shipment. We carefully inspect all products before shipping to ensure they are in perfect condition. If you receive a damaged or lost product, we will process a refund or replacement upon verification.

2. Eligibility for Refund To be eligible for a refund or replacement, the following conditions must be met:

  • The product must be damaged, defective, or lost during shipment.
  • You must contact us within 7 days of receiving the product.
  • You must provide photographic evidence of the damaged product or proof of loss.

3. Return Process If you believe you qualify for a refund or replacement, please follow these steps:

  1. Contact Us: Email our customer support team at support@mldcrystal.com within 7 days of receiving your order. Provide your order number, a detailed description of the issue, and photographic evidence if applicable.

  2. Verification: Our team will review your claim and may request additional information or documentation.

  3. Return Authorization: If your claim is approved, we will provide you with instructions for returning the product to the following address:

    MLDCRYSTAL Returns 3F 8-7, Suning Building Donghai, Jiangsu, China, 222300

  4. Refund or Replacement: Once we receive and inspect the returned product, we will process your refund or send a replacement. Refunds will be issued to the original payment method used during the purchase.

4. Refund Processing Refunds will be processed within 7-10 business days after we receive the returned product or confirm the loss. Please note that shipping costs are non-refundable.

5. Non-Refundable Items The following items are non-refundable:

  • Products that are not damaged or defective.
  • Products that have been used, altered, or damaged after delivery.
  • Products returned without prior authorization.

6. Lost or Undelivered Packages If your package is marked as delivered but you have not received it, please contact us immediately. We will work with the shipping carrier to investigate and resolve the issue.

7. Contact Us If you have any questions or concerns about our Return and Refund Policy, please contact us at support@mldcrystal.com.

8. Policy Updates MLDCRYSTAL reserves the right to update, modify, or change this Return and Refund Policy at any time without prior notice. Please review this policy periodically for any changes.

Thank you for choosing MLDCRYSTAL. We appreciate your understanding and cooperation.

Sincerely, The MLDCRYSTAL Team