Shipping policy

Shipping and Delivery Policy for MLDCRYSTAL

Last Updated: [2024.11.1]

Thank you for choosing MLDCRYSTAL. We are committed to providing a smooth and efficient shipping experience for our customers. Please review our Shipping and Delivery Policy below to understand our shipping timelines, methods, and costs.

1. Processing Time

  • Non-Customized Products: Orders for non-customized products are typically processed and shipped within 3 business days after the order is placed.
  • Customized Products: For customized products, the processing and shipping time will be determined and communicated to you during the sales process. Please discuss the timeline with our sales team for accurate details.

2. Delivery Time

  • Non-Customized Products: Orders are shipped via air freight and typically arrive within 7-12 business days after shipment, depending on the destination.
  • Customized Products: Delivery times for customized products will be confirmed during the sales process based on the customization requirements and shipping method.

3. Shipping Methods and Costs

  • Non-Customized Products:

    • Shipping Method: Air freight.
    • Shipping Cost: A flat rate of $6 USD applies to most orders.
    • Free Shipping: Orders totaling $300 USD or more qualify for free shipping.

  • Customized Products:

    • Shipping Method and Cost: The shipping method and associated costs will be determined and confirmed during the sales process. Please discuss this with our sales team for details.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.

5. International Shipping

MLDCRYSTAL ships internationally. Please note that additional customs duties, taxes, or import fees may apply depending on your country’s regulations. These charges are the responsibility of the customer and are not included in the shipping cost.

6. Delivery Delays

While we strive to meet the estimated delivery times, please note that delays may occasionally occur due to factors beyond our control, such as customs processing, weather conditions, or carrier delays. We are not liable for any delays caused by these external factors.

7. Damaged or Lost Packages

If your package arrives damaged or is lost during transit, please contact us immediately at support@mldcrystal.com. We will work with the shipping carrier to resolve the issue and ensure you receive a refund or replacement, as outlined in our Return and Refund Policy.

8. Contact Us

If you have any questions about our Shipping and Delivery Policy, please contact us at support@mldcrystal.com. Our team is here to assist you with any concerns.

Thank you for shopping with MLDCRYSTAL. We appreciate your trust and look forward to serving you!

Sincerely,
The MLDCRYSTAL Team