When you run an independent crystal shop, a wholesale order often has two jobs: restock the pieces your customers already buy and give you room to try something new. At MLDCRYSTAL, you can start with one non-custom item and combine bracelets, bead strands, and décor in a single order to one shipping address.
Build an order around your store
Start with the sizes and stone types your customers already ask for. Then add a few pieces you can test without committing to a large batch. A bracelet shop might restock its best-selling bead sizes and try one or two new stones. A gift shop might pair familiar bracelets with a few crystal spheres or carved pieces to see what sells.
You can place your order directly on the website. Check each product page for its price, specifications, and selling unit before adding it to your cart. A bracelet, a bead strand, and a décor piece may be priced differently. Listed product prices exclude taxes and shipping. Standard shipping is $6 USD, and orders of $200 USD or more qualify for free standard shipping.
Know what to expect from natural stone
Color and quality can vary from one batch to the next. If a batch differs substantially from what you ordered, we will send photos or a video for your approval before production or dispatch, as applicable. We ship once you confirm the batch. Color variation alone is not a reason for return.
Some products are dyed, resin-treated, or otherwise processed. We disclose these treatments so you can decide whether the item is right for your store and describe it accurately to your customers. A treatment disclosed before purchase is not, by itself, grounds for a return or refund.
Restock from our regular range
The products on our website are part of our regular range. A listing with zero stock is currently out of stock. If a new batch differs substantially in color from the previous one, we update the listing photos to reflect the new batch. We use the updated listing as the reference for fulfillment and seek your confirmation if there is a substantial difference from what you ordered.
Choose a shipping option
We ship by air as standard. For orders of $2,000 USD or more, contact customer service if you would like to compare sea freight costs. You can also ask whether your order qualifies for a discount. Contact us with your delivery destination if you need a delivery estimate before ordering.
Check your order when it arrives
We wrap fragile décor in bubble wrap and photograph each shipment before dispatch. Please check your items and quantities as soon as the parcel arrives.
- Transit damage: Contact us within 3 days of delivery. We file a claim with the carrier and arrange compensation. Keep the packaging and include photos of the parcel and damaged pieces to help us review the claim.
- Other product or order issues: Contact us as soon as possible and no later than 7 days after delivery. We do not process after-sales requests submitted after that deadline. If your parcel has not arrived, contact us promptly with your order number and tracking details.
- Damaged items, missing items, or lost shipments: We arrange a replacement shipment or a full refund.
- Exchanges unrelated to quality: If you request an exchange for a reason unrelated to product quality, you are responsible for the shipping costs.
Get the details you need to list your products
Contact us for product information such as dimensions, weight, and images. If you plan to use product photos in your online listings, tell us which items you need images for.
